1. Scope
This policy applies to individuals and business contacts who visit solaresshub.com, submit product inquiries or project documents, or contact Solar ESS Hub through published channels.
2. Information we collect
Inquiry forms may collect your name, company, business email, WhatsApp number, country or region, product interests, project description and technical documents you provide. Servers may also record IP address, access time, browser type and request logs for security, diagnostics and rate limiting.
3. How information is used
Information is used to respond to inquiries, understand project needs, check products and regional versions, coordinate suppliers or service providers, prepare quotations and delivery documents, protect the website and perform agreed transactions.
4. Information sharing
We do not sell inquiry information. Necessary information may be shared within a reasonable scope with relevant manufacturers, suppliers, technical providers, logistics providers or IT services. Cross-border projects may require data transfer to related countries or regions.
5. Retention and security
Information is retained only as needed for inquiries, transactions, after-sales service, dispute handling and compliance. We use access controls, transport protection, rate limiting and data minimization, but internet transmission cannot be guaranteed absolutely secure.
6. Your choices and rights
You may request access, correction or deletion of contact information and withdraw consent to later marketing. Contract, finance, warranty or dispute records may need to be retained for legitimate business or legal reasons.
7. Analytics, cookies and third-party resources
With your permission, the website uses Google Analytics to understand visits, page usage and general technical information. Analytics is disabled by default and the Google tag is not loaded until you accept analytics. Your choice is stored locally and can be changed through Cookie settings in the footer. Hosting, fonts, images, email and security providers may receive network information required to provide their services.
8. Contact us
Send privacy requests to [email protected]. We may verify identity and the project relationship before processing a request.